Shipping & Returns

UK Shipping

Free Shipping On All Coffee Pod & Bean Orders over £25

- Standard 3-5 Working Day Delivery for UK Mainland via Royal Mail tracked at £3.50.
Deliveries sent the same day for orders placed up to 4pm

- Express 1-2 Working Day shipping with Fedex for £5.00.  Deliveries sent the same day for orders placed up to 2pm

- Orders placed after cut-off times on a Friday will be shipped the following Monday [excluding bank holidays].

- Packing often takes places at weekends, so you may receive a shipping notification for orders
that have been packed, but will be picked up on the Monday.

- Letterbox friendly up to 60 Capsules/6 Boxes.

- Subscribe & Save Products will be automatically shipped every 2, 4, 6, 8 weeks
depending on your selection. Cancel Anytime.

 

International Shipping

Please note: Current Shipments to the EU may be subject to duty charges before the goods are released by Local Customs.

£9.95 for Zone 1 & 2 European Deliveries [Ireland, Belgium, France, Luxembourg, Netherlands, Germany & Monaco].
3-4 Working Days tracked service.


£15.95 for Zone 3 to 5 Other EU/EEA Country Deliveries*. 3-4 Working Days Tracked.

US & Canada delivery available for £15. 3-5 Working Days Tracked with DHL.

Middle-East: £19.95 delivery available to Israel, U.A.E, Qatar, Oman up to 10kg. 3-5 working days tracked with DHL

NOTE: FEDEX INTERNATIONAL IS ALSO COMING EN STREAM AS A DELIVERY OPTION FROM OCTOBER 2021 AND LIVE CALCULATED RATES WILL SHOW AT CHECK-OUT FOR INTERNATIONAL DELIVERIES.

*Zone 3-5: Austria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Vatican City, Italy, Hungary, Latvia, Lithuania, Malta,
Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Andorra, Bulgaria, Croatia, Iceland, Liechtenstein, Romania, San Marino

 
 

 

Returns

 

We pride ourselves on customer service, but occasionally we get things wrong.

We want our customers to have a great experience. However, if there is any kind of problem,
please let us know, and we will resolve it. It’s really important to us…

In fact, we are so proud of our coffee and story, we offer a guaranteed refund*. If you are unhappy
for whatever reason and return your product within 30 days, we'll process your refund.


Simply get in touch, give us your feedback, and we will refund your purchase on a per box basis.

Send a us an email:
hello@roargill.co.uk

Or return directly to the address below:

Roar Gill Coffee
Block C Unit 4
Brook Way Business Park, Ivyhouse Ln
TN35 4NN Hastings

 

*Refund will be 100% of value of unopened boxes or bags. Refund excludes any original shipping charges incurred at point of purchase.