Shipping & Returns
- Free Shipping On All Coffee Pod & Bean Orders over £25
- Standard 3-5 Working Day Delivery for UK Mainland via Royal Mail tracked at £3.50.
Deliveries sent the same day for orders placed up to 4pm
- Express 1-2 Working Day shipping with DHL for £5.75. Deliveries sent the same day for orders placed up to 3pm
- We are part of DHL's Go Green scheme meaning your final DHL delivery
is automatically carbon offset [including in your shipping price]
- Orders placed after cut-off times on a Friday will be shipped the following Monday [excluding bank holidays].
- Packing often takes places at weekends, so you may receive a shipping notification for orders
that have been packed, but will be picked up on the Monday.
- Letterbox friendly up to 60 Capsules/6 Boxes.
- Subscribe & Save Products will be automatically shipped every 2, 4, 6, 8 weeks
depending on your selection. Cancel Anytime.
Please note: Current Shipments to the EU may be subject to duty charges before the goods are released by Local Customs.
We are continuing to work with delivery partners to clarify the position following Brexit on January 1st 2021.
- £9.95 for Zone 1 & 2 European Deliveries [Ireland, Belgium, France, Luxembourg, Netherlands, Germany & Monaco].
3-4 Working Days tracked service.
- £15.95 for Zone 3 to 5 Other EU/EEA Country Deliveries*. 3-4 Working Days Tracked.
- US & Canada delivery available for £15. 3-5 Working Days Tracked with DHL.
- Middle-East: £19.95 delivery available to Israel, U.A.E, Qatar, Oman up to 10kg. 3-5 working days tracked with DHL
*Zone 3-5: Austria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Vatican City, Italy, Hungary, Latvia, Lithuania, Malta,
Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Andorra, Bulgaria, Croatia, Iceland, Liechtenstein, Romania, San Marino
We pride ourselves on customer service, but occasionally we get things wrong.
We want our customers to have a great experience. However, if there is any kind of problem,
please let us know, and we will resolve it. It’s really important to us…
In fact, we are so proud of our coffee and story, we offer a guaranteed refund*. If you are unhappy
for whatever reason and return your product within 30 days, we'll process your refund.
Simply get in touch, give us your feedback, and we will refund your purchase on a per box basis.
Send a us an email:
Or return directly to the address below:
Roar Gill Coffee
Block C Unit 4
Brook Way Business Park, Ivyhouse Ln
TN35 4NN Hastings
*Refund will be 100% of value of unopened boxes or bags. Refund excludes any original shipping charges incurred at point of purchase.