Shipping & Returns

 


UK Shipping

Free Shipping On All Coffee Pod & Bean Orders over £30

- Standard 3-5 Working Day Delivery for UK Mainland via Royal Mail tracked at £3.50.
Deliveries sent the same day for orders placed up to 4pm

- Express 24hour weekday shipping with DHL for £5.50.  Deliveries sent the same day for orders placed up to 3pm

- We are part of DHL's Go Green scheme meaning your final DHL delivery

is automatically carbon offset [including in your shipping price]

- Orders placed after cut-off times on a Friday will be shipped the following Monday [excluding bank holidays].

- Packing often takes places at weekends, so you may receive a shipping notification for orders
that have been packed, but will be picked up on the Monday.

- Letterbox friendly up to 60 Capsules/6 Boxes.

- Subscribe & Save Products will be automatically shipped every 2, 4, 6, 8 weeks
depending on your selection. Cancel Anytime.

 

International Shipping

£8.95 for Zone 1 & 2 European Deliveries [Ireland, Belgium, France, Luxembourg, Netherlands, Germany & Monaco].
3 Working Days tracked with DHL


£12.95 for Zone 3 to 5 Other EU/EEA Country Deliveries*. 3 Working Days Tracked with DHL

US & Canada delivery available for £15. 3-5 Working Days Tracked with DHL.

*Zone 3-5: Austria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Gibraltar, Greece, Vatican City, Italy, Hungary, Latvia, Lithuania, Malta,
Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Andorra, Bulgaria, Croatia, Iceland, Liechtenstein, Romania, San Marino

 
 

 

Returns

 

We pride ourselves on customer service, but occasionally we get things wrong.

We want our customers to have a great experience. However, if there is any kind of problem,
please let us know, and we will resolve it. It’s really important to us…

In fact, we are so proud of our coffee and story, we offer a guaranteed refund if you are unhappy
with your coffee and contact us with your issue within 7 working days of ordering.

Or, alternatively, if for whatever reason you no longer want your coffee and the entire order remains boxed,
then we will refund you in full up to 14 days after your purchase.

Simply get in touch, give us your feedback, and we will refund your purchase on a per box basis.

Send a us an email:
hello@roargill.co.uk